How do I return an item?
Original sales receipt must accompany returns on instore purchase.
We accept returns for exchange or store credit within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we may offer an exchange or store credit. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
within 7 calendar days of the delivery date (after 7 days no returns are allowed)
must not be a special order or a custom order
unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
there is no return on items that have been altered or sized, by Wings Jewelry or any other party. No returns of items that received free sizing will be offered at any time.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Exchange/Credits are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if seller is not at fault.
Wings Jewelry and Gifts
625 Pine Knot Ave
Big Bear Lake, CA 92315
CS Phone # 909.866.6300